Thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund or store credit.  Please see below for more information on our return policy.

Returns

All returns must be made in person within seven (7) days of the purchase date.  All returned items must be in new and unused condition, with original tags and labels attached or in their original containers.

Return process

To return an item, place the item securely in its original packaging or in the case of plants place inside a sealed bag or container.  To complete your return, we require a receipt or proof of purchase.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return.  Please allow at least four (4) days from the receipt of your item to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@farmerjoesgardens.com.

Exceptions

The following items cannot be returned or refunded:

• CSA membership (Farmer Harvest Program, CSA)
• Plants after 7 days
• Gift cards

For defective or damaged products, please contact us at the farm stand to arrange for a refund or exchange.

Please note

• Sale items are FINAL SALE and cannot be returned.
• Items must be in sellable condition.
• Plant maintenance is the customer’s responsibility. If you have questions or issues please call the farm stand immediately, they are happy to help. There will be no exchange, refund, or replacement of any plant which has been damaged due to poor plant maintenance. This can include: watering too much/too little, no drainage in the pot, incorrect light for the selected plant, too much/too little fertilizing, leaving the plant in standing water, leaving your plant under or near a radiator, heat-vent, in a hot or cold vehicle, or near AC ducts.

Questions

If you have any questions concerning our return policy, please contact us at:

(203) 265-0696

info@farmerjoesgardens.com